Shanghai： Building a ＂Smart Government＂ and Realizing ＂One Network Running＂
Form a basic framework of overall coordination, efficient operation, accurate service and scientific management-
Shanghai: Building a "Smart Government" and Realizing "One Network Running"
Shanghai will apply new technologies such as big data, artificial intelligence and Internet of Things to improve the scientific, refined and intelligent level of government management. For all online and offline services for the masses and enterprises, we will gradually accept one network, only run once, and do it once, and gradually realize collaborative services, one network and the whole city.
The Shanghai Municipal Government held a press conference a few days ago, saying that Shanghai took the lead in putting forward the overall goal of "one network to run" and "smart government" in combination with the requirements of building an outstanding global city.
Shanghai recently launched the "Work Plan for Comprehensively Promoting" One Netcom Office "and Accelerating the Construction of a Smart Government", which clearly stated that the general portal of "One Netcom Office" for Shanghai’s government affairs will be built this year. For all online and offline services for the masses and enterprises, we will gradually accept one network, only run once, and do it once, and gradually realize collaborative services, one network and the whole city.
At the same time, Shanghai will also apply new technologies such as big data, artificial intelligence and Internet of Things to improve the scientific, refined and intelligent level of government management. By 2020, the basic framework of "smart government" with overall coordination, efficient operation, accurate service and scientific management will be formed. It is understood that Shanghai is the first city at the provincial level to propose the goal of building a "smart government".
Big Data Center Reengineering Process
On April 12th, Zhou Bo, member of the Standing Committee of Shanghai Municipal Committee and executive deputy mayor, unveiled the Shanghai Big Data Center. The center is an important infrastructure for Shanghai to build a "smart government" and a big data hub platform built by collecting, interconnecting, sharing and applying data.
Zhou Bo said that Shanghai will comprehensively promote online and offline government service process reengineering, data sharing and business collaboration, and form a government service system integrating online acceptance, collaborative handling and comprehensive management, so as to reduce links, certificates, time and running times in government service, and truly realize the fundamental transformation from "people running errands" to "data running" and from "looking for departments" to "looking for the government", and improve the people and the government.
Tang Zhiping, secretary-general of the Shanghai Municipal Government, said that Shanghai’s goal of building a "smart government" is mainly based on the following considerations.
Building a "smart government" is a higher stage of e-government development after office automation and digital government, and it is also the direction of e-government development in the world. The core connotation is to use the new generation of information technology, big data and artificial intelligence technology to promote the online and offline integration of government management and public services, and realize intelligent office, intelligent supervision, intelligent service and intelligent decision-making. It should be said that this goal is smarter, more accurate and more active than traditional e-government.
Shanghai has a good foundation in building a "smart city", such as advanced Internet infrastructure and technology accumulation in the field of artificial intelligence and big data. At the same time, Shanghai, as a megacity, has a large number of basic databases, including some information systems that have been well used by various departments. These accumulations can effectively support the construction of "smart government".
The construction of "smart government" is not only the internal demand for Shanghai to implement the requirements of the CPC Central Committee and the State Council and promote the reform and upgrading of "internet plus" government services, but also an important starting point for optimizing the business environment and promoting Shanghai to take the lead in realizing the modernization of government governance capacity.
Tang Zhiping said that with the platform of big data center, the government can implement process reengineering in management and service, so that the government can cooperate in online management. This is often said to change from the original series to parallel, greatly improving efficiency and further enhancing the sense of acquisition and satisfaction of enterprises and the masses.
"One Netcom Office" Precision Service
Zhou Bo said that if Shanghai wants to build a "five centers", an outstanding global city and a socialist modern international metropolis, it must benchmark the highest standards and the best level in the world. "Smart government" is the most important grasping hand and the most substantial measure. Excellent global urban construction is supported by smart cities.
It is reported that Shanghai has made up its mind to turn "Internet+government services" into a clear slogan "One network can do it", and Shanghai has repeatedly deliberated: "One" only runs once and is done once; "net", online and offline interoperability; "pass", the city’s general office, the whole network office, full coverage; "Do", regardless of the city or district, unify the entrance and exit.
Originally, enterprises and citizens ran errands, but now "data runs", which is accepted by the next window online and offline. Many things are operated by the host department in the background, which requires the government to improve its management level and change its functions. "More importantly, putting forward the slogan of" One Network, One Office "is a solemn commitment to society and citizens. If you can’t do it, the pressure is still quite great. It can be done by opening up existing links, reengineering processes, intensifying efforts and sharing information, plus the support of the state. Of course, this is a gradual process. " Zhou Bo said.
By 2020, Shanghai will form a basic framework of "smart government" with overall coordination, efficient operation, accurate service and scientific management. Zhou Bo said that he believes that this basic framework will bring obvious changes to Shanghai after its completion. For enterprises, the government is more transparent, more efficient and more convenient, and the business cost and start-up cost of enterprises can be further reduced. For ordinary people, they can enjoy better public services, the city is safer, the traffic is more convenient and the environment is more friendly.
Taking the congestion in mega-cities as an example, Zhou Bo shows that "smart government" plays a great role in solving this worldwide difficult and painful problem. Using big data, cloud computing and artificial intelligence, traffic lights can be automatically switched according to traffic flow, greatly improving traffic efficiency. Tests have been made in some areas of Shanghai, and the traffic volume can be increased by 20% without adding any equipment.
In addition, to optimize the business environment and meet the highest international standards and levels, Shanghai is also making continuous efforts to open up various platforms and provide various choices. I hope that citizens can call "12345" if they have something to do, and enterprises can solve the problem conveniently. There is a citizen’s service cloud online, and there is a SME service office of the Municipal Economic and Information Technology Commission offline. Shanghai also cooperates with Internet companies to publish various government service information through "Shanghai Publishing", Tencent and Alibaba. Zhou Bo said, "How to make it convenient for citizens and enterprises? In this regard, through our joint efforts, I believe there will be a big change by 2020." (Reporter Shen Zezhen)