Xiaomi SU7 nameplate falls off and scratches the steering wheel. Xiaomi Customer Service： It can be re-glued.

On April 17th, a car owner posted a video on the Internet saying that the metal nameplate of Xiaomi SU7, which he bought, had fallen off.

In the video, this netizen introduced a piece of metal engraved with the number "1089". This is the exclusive nameplate of the car, which is stuck on the steering wheel with double-sided tape. Because the outermost layer of the nameplate is very sharp, after the nameplate falls off, some scratches are drawn on the steering wheel.

After that, the owner updated a video. He mentioned in the video that Xiaomi Automobile has contacted him after the sale and is handling this matter. He also said that "I like this car with or without a nameplate".

Figure/network screenshot

On April 18th, the reporter called the customer service phone of Xiaomi Automobile to understand the situation. The staff said that some car owners did report to them the problem that the exclusive nameplate of the founding edition of Xiaomi Automobile fell off, and said that the exclusive nameplate came with the car. At the beginning of purchase, customers can choose to attach the nameplate to the car or not.

The staff said that if the nameplate falls off, the owner can paste the nameplate at the nearest after-sales service center. They will also give feedback to the company on improving the pasting process and thank the netizens for their valuable suggestions.